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VALID ONLY FOR ACCOMMODATION BOOKINGS.

VACAY25
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Frequently asked questions

Popular questions
  • How can I check if the accommodation is available?
  • Can I bring my pet on vacation?
  • How do I pay for the reservation?
  • When do I receive my voucher/travel document?
Adriagate
    • General questions
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    • Booking
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    Accommodation
      • Accommodation search
      • Private accommodation
      • Remote cottages as a specific category of accommodation
      COVID 19 frequently asked questions
      • Where can I find information regarding newest rules and regulations in Croatia along with latest Covid 19 related news?
      • Where can I find information regarding travel restrictions and rules for entering Croatia?
      • Is it mandatory to wear masks in Croatia, and do I have to wear them on the beach?
      • Will face masks and disinfectants be available in the accommodation booked?
      • Are there any rules in terms of conversing with the owner of the accommodation on the spot?
      • What measures are taken in the accommodation itself to ensure all safety standards are met?
      • What to do if I want to book an accommodation, but I am unsure if I will be able to travel at all when the booking dates approach due to constant changes in rules and regulations?
      • What happens if the host cancels on me as a guest?
      • What is the type of accommodation that best suit the current situation?
      • Have special cancellation conditions been introduced due to covid 19?
        Rules and regulations for promotions
        • What are promotions?
        • What are promo discounts and / or promo vouchers?
        • Is it possible to combine discounts from promotional actions with discounts from the loyalty program or from the referral program?
        • Is it possible to use discounts from promotions retroactively?
        • Is it possible to use promo vouchers and discounts on reservations made after the expiration of the promotion?
        • What can I use the discount from promotions for?
        • Do I have to be an existing Adriagate user to take advantage of the promotional discount?
        • How long are the promo discounts or vouchers used during the promo campaign valid?
        • Is it possible to save and use the promotional discount when making another reservation?
        • What happens to the promotional discount in case of cancellation of the reservation on which the promo discount was applied?
        • Can I transfer my promo discount to a third party or some other reservation?
        • Do I keep the gift voucher in case of a change in the reservation date?
        • To which part of the price is the promotional discount applied?
        • How can I find out which promotions are currently valid.
          Cruises
            • Ships
            • Cabins
            • Food and beverages
            • Embarking & Disembarking
            • Important information
            • Clothes and luggage
            • COVID 19 Ship rules
            Rent a car
            • Where can I rent a car in Croatia?
            • What is excess/deductible
            • What is Basic Protect?
            • What is Smart Protect?
            • What is Premium Protect?
            • Is it necessary to fill out a police report in case the vehicle is damaged?
            • What happens in case my flight lands late after working hours?
            • Can I come to pick up the vehicle with credit card owned by another person?
            • What is the amount of deposit needed on my card?
            • Can I collect a vehicle in one city and bring it back in another city?
            • In which countries is it not allowed to go with a rental vehicle?
            • Is it possible to deliver /collect the car out of the Croatia?
            • How long does the procedure of renting a car last?
            • What is procedure in case of damage on the vehicle?
            • What if I don't get a full tank of fuel?
              Transfers
              • Where can I book a transfer to the booked accommodation?
              • What if I need a return transfer?
              • What if I need a child seat?
              • What if my flight is delayed?
              • Travelling in a larger group or unable to find my destination when booking?
              • What if I need a transfer to the island?
              • Why is a private transfer service superior to taking a taxi on the spot?
              • Is tip included in the price?
              • How should I pay for the transfer?
              • What if I wish to cancel my booking?
                Ferry tickets
                • Where can I learn more about the ferry lines in Croatia?

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